Refund Policy

Digital product policy

Smilefy SaaS sells digital software products and software-generated outputs. Refund eligibility depends on the product, access status, delivery status, and whether the generated output or entitlement has already been used.

Current MVP payment status

Stripe checkout is being prepared. Because live payment is not enabled on this MVP, the static checkout status page does not create paid orders, paid entitlements, or refundable payment records.

Future refund handling

When live checkout opens, product-specific refund terms will be shown before purchase. Customers may contact [email protected] with the product name, account email, transaction reference, and reason for the request.

Abuse and non-refundable cases

Refunds may be declined for misuse, fraudulent activity, repeated refund abuse, completed custom generation where the output was already delivered, or requests outside the published product-specific window.